Returns & Refunds Policy

Your satisfaction is our priority. If your mirror does not meet your expectations, we are here to help.

30-Day Return Window

We accept returns within 30 days of delivery. Items must be in their original condition with all packaging materials included.

How to Initiate a Return

1. Email us at info@thelookingglassstore.com with your order number and reason for return.
2. We will send you a return authorization and return shipping label (free for damaged/defective items).
3. Pack the mirror carefully in its original packaging with all protective materials.
4. Drop off the package at the designated carrier location.

Refund Processing

Refunds are processed within 3-5 business days of receiving your returned item. The refund will be issued to your original payment method.

Damaged Items

If your mirror arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund.

Return Conditions

• Mirror glass is intact with no cracks or chips
• Frame is undamaged and in original condition
• All original packaging materials are included
• No signs of installation damage or misuse

Non-Returnable Items

• Custom or personalized mirrors
• Items returned beyond the 30-day window
• Items damaged due to improper installation

Exchanges

Want a different size or color? The fastest way is to return the original item for a refund and place a new order for the desired product.

Contact Us

For return questions, email info@thelookingglassstore.com or call +1 (980) 201-9004.